Field Technician V - (Grand Island, NE)

Client Reference Code: 231010 POSITION SUMMARY Under minimal supervision, perform basic to complex installation, troubleshooting & repair of video, internet, phone services from tap to CPE or other demark locations for residential fiber & small to medium commercial customers. Test & repair network hardware for commercial customer services, as well as internal services within Charter Facilities. Provide exceptional service to customers as well as their technical reps, ensuring that Charter services interface as expected with business systems. Coordinate with customer site management for physical site surveys and conduct surveys on as needed basis. Complete Home Security survey, install and service Home Security services and equipment. MAJOR DUTIES & RESPONSIBILITIES