Customer Service Rep(Experienced) - (Hadley, MA)

Currently seeking experienced customer service reps for my client in Westwood, Ma. The position will provide high-quality customer service to their client base while also address customer inquiries and assisting in admin tasks. Responsibilities: Receives and resolves customer inquiries. Works with Eversource IT & 3rd-party vendors, as required, to respond to customer/installer access issues to company or statewide systems required for participation. Accesses vendors meter installation schedule system to respond to inquiries about a planned meter installation Serves as liaison with Eversource Meter Technical group when mechanical issues with meters are identified Working hours: 9:00 AM - 5:00 PM Skills: Assists the Eversource Interconnection department in responding to non-technical questions. Partners with outside vendors and their systems, as well as required internal resources, to address customer questions regarding meter readings, incentive payments and billing credits.