Customer Retention and Sales Representative I (Brandon,IA) - (Brandon, IA)

GENERAL RESPONSIBILITIES: Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions. SPECIFIC RESPONSIBILITIES: Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales. Apply Retention Department's mission statement to sell Mediacom's service when possible. Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading. Use the Mediacom resources to sell against the competition and explain our competitive edge. Build customer loyalty by providing legendary customer service. Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database. Educate customers in the use of installed products, service offerings, billing, fees, and product features.