HFA Insurance Claims Care Representative - (Maryville, TN)

HFA Insurance Claims Care Representative Title: Insurance Claims Care Representative Department: Claims Reports to: Claims Manager JOB OVERVIEW: Insurance Claims Care Representatives are responsible for handling a large volume of incoming calls regarding existing insurance claims. KEY FUNCTIONS: Responsible for professional and timely communication with customers via phone, fax, and email. Accurately documents all details regarding existing claims. Pro-actively gathers required details from customers. Assists teammates with customers in timely follow-up, processing and settling of their insurance claims. Performs other duties as assigned. BENEFITS: 401(K) includes 100% company match of the 1st 4% Medical and Dental Plan with Prescription Coverage and Vision Paid Time Off and holidays Quarterly BONUSES!!! REQUIREMENTS: High-school certificate or GED required. Some college or insurance training would be helpful. Fluent in both English and Spanish a plus Effectively communicate via phone and computer.