Customer Support Experience Engineer - Home Print Solutions - (Vancouver, WA)

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you Area: HPS Supplies On-line Reviews response & shift to digital customer support The role of the Customer Support Background team is to understand customers' experiences when needing support and to improve that background. We want to ensure the customer can interact with HP in a way that is appropriate to their needs and communication preferences, from phone to social media to on-line reviews response. The team is responsible for improving the customer support background and delivering significant savings to the business. This will be achieved by generating insights into the customers' behaviours, needs and experiences; enabling customers to shift their support background to digital channels (e.g. self-help, HP support forum, virtual agent and social media), and ensuring support solutions and policies are optimised for new products and business models.