Quality/Training Manager - (Pittston, PA)

The Quality and Training Manager at Benco Dental will be responsible for the development, implementation and management of quality control and training programs designed to ensure new and continuous standards for customer operation. Requirements: Education: Bachelors Degree in Business-related area of study or related skills Experience: 5-7 yrs in training/quality/supervisory background in call center environment is preferred Skills Needed: Background in establishing and maintaining Quality Systems. Expertise to communicate effectively. Excellent technical skills (Microsoft office Suite). Excellent customer service skills. Successful track record of developing and delivering comprehensive professional development programs Must have the expertise to read and communicate in English. Duties and Responsibilities: Develop, implement, communicate and maintain a quality plan to enhance the Company’s current Quality program.