Interactive Teller Machine Agent, Auburn Hills Job - (Auburn Hills, MI)

Interactive Teller Machine Agent The Interactive Teller Machine Agent (ITM Agent) role is to communicate with the Banking Center customers from all markets via ITMs and perform teller transactions accurately and efficiently in accordance with CSR policies and procedures. When not assisting banking center customers, this role will handle and resolve in-bound customer calls relating to on-line and mobile banking issues. Position Competencies Successful incumbents possess effective communication expertise; customer relations skills to interact effectively with irate or angry customers regarding service and procedures; decision making skills when contacting customers to discuss or resolve problems; judgement skills and solicits new business skills from pertinent details gathered from customers to clarify their inquiry or complaint. Job assignments: * Service * Analyze and resolve problems quickly, while communicating effectively and documenting responses.