Customer Service & Support Representative - Customer Care Center - Requisition - (Port St Lucie, FL)

• Performs customer service activities and initiatives for a wide range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. • Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. • Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. • Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. • Documents customer interactions and completes service requests to minimize customer effort or additional action. Requisition #: 304962BR