Senior Training Manager - (Ogden, UT)

Wayfair is seeking a dynamic, experienced Senior Training Manager to oversee training and development across multiple call center locations. This person will be responsible for leading a training team supporting the Sales & Service organization across multiple sites and will be responsible for all aspects of call center training, including needs assessment and training strategy, curriculum development, classroom facilitation, and results assessment. This person will report to the Director of Employee Development. He or she will be expected to quickly develop an understanding of Sales and Service operations, processes and needs. This person must be comfortable running training for large audiences of all tenures and levels, and will be expected to devise and optimize training solutions that make the most of Wayfair’s resources.