Quality Specialist I - (El Paso, TX)

HourlyPosition Purpose: Perform quality reviews to ensure high-level of customer service and/or accuracy in processing claims and transactions. Conduct procedural and quality reviews/audits to ensure adherence to policies and procedures and high levels of customer service, satisfaction and accuracy using applicable tools and technologies Provide written documentation to management regarding quality review/audit results Collaborate with various cross functional departments to identify training needs, system errors, processing errors, etc. and develop work plans and processes Participate in continuous quality improvement initiatives and serve as a resource to others regarding quality concerns Analyze data to ensure adjustments/changes yielded anticipated results Asist with managing databases, policies and procedures related to assigned areas Complete special projects as needed 10% travel may be required.