Customer Service Coordinator - (Rochester, IN)

Job description: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will be located at the Penske facility at 125 Jarley Road in Rochester, New York. The schedule will be Monday through Friday, day shift, and some weekend hours may be required. Major Responsibilities: -Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. -Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.