Call Center Rep. - (Hempstead, NY)

Overview:This role will be responsible for effectively developing and maintaining a financial relationship with our members by building relationships to determine their needs. To provide a product and/or service solution to help meet the members need in a professional, prompt and efficient manner. Overall, responsible for exceeding credit union goals. Accountability and Responsibilities: To deliver service consistent with our Service Promises Exceed all established Min Acceptable Performance Standards. Respond appropriately, accurately and timely to member questions and requests. Responsible for properly maintaining and processing share and consumer loan applications through our core processing software in an efficient and timely manner. Responsible and accountable for contributing to the credit union goals. Accountable for the appropriate and timely response and resolution to member issues and concerns.