Technical Support Rep (Internet/Voice) - (Greensboro, NC)

Client Reference Code: 232380 The Technical Support Tech talks with customers by phone and/or email to resolve data problems and troubleshoots video, HSD (High Speed Data), digital phone and data services. Own all customer issues presented to you while acting as the customer’s liaison into the company. We are a 24/7 call center. Candidates must be flexible to work any shift Sunday – Saturday Start Date : January 18, 2019 Essential Job Functions : Troubleshoot with Spectrum subscribers who are having difficulty with video, digital phone and data services utilizing all available diagnostic tools. Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurations Utilize reasoning and critical thinking skills, identify appropriate fix agent and resolve single-user issues Assist voice customers when needed, including but not limited to calling customers to confirm issue resolution Assist, coach