Director of Operations - (Glastonbury, CT)

The CG DC Director of Operations Manager manages client services, consulting, and administration and recordkeeping operations. This role is responsible for overall management of the service delivery model. Primary executive level manager, who will provide CG Practice Leader and USICGs senior management team with department level operations oversight, DC Department revenue and expense management, management of system and service enhancements, develop and execute hiring and employee retention strategies. Responsibilities: Manage the billing process for DC business to achieve recurring revenue goals according to budget. Manage the expense payment process to maintain outside services agreements and meet department budget goals. Manage outside service providers to achieve high-level of quality and timely delivery of products for clients. Manage department resources to resolve most complex client issues. Provide resource to the department to resolve Account Manager and Team Leader questions.