APM Administrator - (Springfield, MA)

Skills RESPONSIBILITIES Handle escalated support issues Execution and monitoring of system utilities Evaluate AppDynamics Patches and Fixes as needed for potential implementation Continuous evaluation of APM infrastructure components to ensure system resiliency and health Work with architecture, business and delivery teams to determine strategic direction for APM platform Help users develop andor enhance reports and dashboards for meaningful application metrics Identifying opportunities to automate repetitive processes increasing efficiency Orchestrating cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance Educate the team and applications teams on new updates Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions Monitor system usage for compliance Administer