TG Service Technician: Kiewit Technology Group - (Omaha, NE)

Requisition ID: 78606 Summary: Service Desk Technicians are the 1st point of contact for Kiewit employees seeking technical support for computer hardware and software. They serve as members of a team by providing technical support via phone and email. Service Desk Technicians are under the supervision of a Service Desk Supervisor. Service Desk Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs. Service Desk Technicians are responsible for responding to service desk tickets in a timely manner, researching and resolving Tier two technical support issues, escalating more advanced issues to appropriate departments. Technical support issues may include: resetting passwords, unlocking accounts, installing software, and executing scripted troubleshooting processes.