Customer Service Representative Sales - (Cerritos, CA)

Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company. May help collect past due balances. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations, i.e., take customer payments, over the counter exchanges, programming of handsets, switchboard, etc. Performs other duties as assigned by management. GENERAL DUTIES The critical functions listed below are representative of duties performed by this position title. Duties generally include but are not limited to the following: GENERAL KEY FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1.