Customer Service Representative II with Security Clearance - (Monroe, NC)

United States of America - North Carolina, Monroe Position description AECOM is seeking a Customer Service Representative II to be based in our Monroe, North Carolina location. Typical Responsibilities: * Answering routine telephone inquiries and in person in a customer-oriented call center operations environment by following standard scripts and procedures and making any necessary follow-up outbound calls. * Knowledgeable in the processing of toll transactions and video bills in the system; receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts. * Takes credit card payments over the phone or in person for accounts, video notices, and new accounts. * Researches and resolves customer issues. * Processes and fills out multiple types of forms. * Writes and receives correspondence via fax, mail, in person and email. * Negotiates payments and fee reductions up to their established limits. * Performs data entry.