Customer Service Representative - (Kansas City, MO)

Customer Service Representative Position Objective: To assist customers in their shopping background by providing customers with the most efficient, most courteous customer service possible. Reporting Structure : This position formally reports to the Office Manager. Status: This is a non-exempt position. Knowledge The following is a list of any certifications, formal education, or training qualifications for this position. Essential Knowledge § A liquor license must be obtained prior to the 1st day of work. § Completion of ongoing training and development as listed on the Cosentino Learning Plan. Non-Essential Knowledge § A high-school diploma or equivalent is preferred. Skills The following is a list of the basic skill qualifications for this position. Essential Job Functions § Know and implement the Cosentino Customer Service Standards . § Ensure teammates have details they need to effectively perform in their roles (i.e. policy or procedure changes, new merchandise details, sale info, etc).