Personal Support Technician (Military Veterans Wanted!) - (Anniston, AL)

Description The Personal Support Technician provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems. DUTIES AND DELIVERABLES Respond to situations where 1st-line product support has failed to isolate or fix problems in malfunctioning equipment or software Report design, reliability and maintenance problems or bugs to management Provide customer installation and training when applicable Provide support to customer/users where the product is highly technical or sophisticated in nature Communicate with product/vendor support personnel and potentially the customer when the customer's problem cannot be resolved directly by internal resources.