Customer Service Representative (CSR) - (Deer Park, NY)

Responsibilities and Duties: Greet customers in a courteous, friendly, and professional manner using company procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer qualifications; probe for and confirm understanding of needs. Meet customer qualifications by providing personalized solutions. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work on customer file. Communicate effectively with individuals/teams in the program to ensure high-quality. Participate in activities designed to improve customer satisfaction and business performance. Applicant Profile: Knowledge of basic computer operations Willingness to work shifts, as needed Expertise to learn Courteous with strong customer service orientation Dependable with proficient attention to detail Good listening and responding skills