Level 3 Help Desk Technician with Security Clearance - (Hampton, VA)

Position description: The applicant will establish and implement scanning and remediation procedures to ensure all end-user workstations are updated and compliant. Establish and use schedules and processes to maintain a high scan-patch-scan battle rhythm. Install, relocate, upgrade, change, and modify user equipment to ensure max availability and utilization of IT assets (e.g., phone systems, computer workstations, printers, and other associated peripherals). Install accredited software applications as directed and provide support either remotely or onsite, depending on qualifications. Follow established work standards, methods and controls for preventative, scheduled, and unscheduled maintenance actions, to include Authorized Service Interruptions (ASI). Provide specific support to VIPs to accommodate their demanding schedules, workload, and status. Be able to interface with customers to interpret malfunctions and prescribe corrective actions for both hardware and software issues.