Call Center / Member Services Representative - (Dallas, TX)

Position details Responsible for answering member inquiries received through the member service call center. Inquiries may include selling credit union products, resolving disputes, handling transactions, or assisting the member to purchase and use new products and/or services. The Member Service Center Representative does this by performing the following duties. Duties & Responsibilities Answers telephone inquiries from members regarding loan and deposit services; credit; debit cards; account details, transfer requests, withdrawals, stop payments, check supplies; or any other member request concerning products and services of the credit union. Responds to the members' inquiries regarding the operation of accounts, access to services, account usage fees, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.