Customer Service Representative - (San Angelo, TX)

About the Job: Resolves product or service issues by clarifying the customer's problem; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Ensures customer success and satisfaction in a friendly and courteous manner. Maintains customer records by updating account info. Maintains product and industry knowledge to improve performance and skill set. Recommends potential products or services to management by collecting customer info and analyzing customer needs. Meet or exceed established performance qualifications. Daily schedule management. Customer success and customer advocacy. Assisting fellow teammates and other departments. Contributes to team effort by ensuring the highest possible level of customer happiness. About the Applicant: Strong quality customer service. Strong oral and writing skills. Expertise to work in quick paced environment and mutli-task.