Business Customer Service Representative - Cary - (Cary, NC)

What you'll be doing... You'll be combining your natural expertise to solve issues with your desire to help our customers. As a member of our Business Operations team, you'll be the expert providing post sale account support to our Wireless business sales customers. Your role will be critical in diagnosing and troubleshooting account issues while educating customers on our self-service tools and products. Whether it's in person or over the phone, you'll provide a 1st-class customer background again and again. Creating account profiles and entering orders for new and existing customers. Processing Purchase Orders for government customers. Partnering with internal departments to ensure customer orders are processed accurately and timely. Researching and resolving customer billing inquiries and discrepancies and communicating results to our customers. Delivering training on self-service tools and products to customers.