Participant Services Specialist - Discovery Benefits - (Fargo, ND)

Participant Services Specialist - Discovery BenefitsEssential Duties:Must adhere to security policiesResponsible for assisting participants by answering questions, solving problems and educatingReceives incoming customer calls, responds to customer email and chat inquiries in a timely manner and assists customers that visit our facility.Handles all inquiries professionally and with accuracy.Promotes a favorable image of Discovery Benefits through positive interactions with customers.Researches all inquiries utilizing resources available.Understands and applies confidentiality guidelines.Meets customer service statistical goals and quality standards.95% Average Quality Scores5:00 Talk Time and/or eight contacts per hour; 23% Make BusyAn additional 30 2nd allowance will be added if Mercer COBRA trainedLevel one expectations must be met within 90 days of the representative solo date.Has advanced knowledge on the products Discovery Benefits offers.Understands and practices the IRS and HIPAA Regulations that