Senior Software Engineering Manager - (Boston, MA)

Who we are? The My Account - Self Service team empowers customers by providing them world class solutions to service their needs once an order is placed. Our mission is to provide all the necessary tools to our customers so that they can resolve their order related needs without having to contact Customer Service. We serve a global customer base and build solutions that are used by hundreds of thousands of customers every day. We are a data driven team that believes in basing our decisions by looking at data and customer feedback. We believe in experimentation through A/B tests or user testing and love to take risks. Why this team? The My Account team sits at a perfect intersection of our Storefront Engineering and Operational Engineering organizations. We provide a sleek and seamless customer background to complex logistical problems (For example - Returns) across all platforms like Desktop, Mobile Web and Native Apps.