Front Office Manager - (Dallas, TX)

Front Office Manager Location: US-TX-Dallas# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: ExemptOverviewEnsure guest service standards of the guest arrival, departure, and any other guest contact background are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.ResponsibilitiesEnsure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.