Customer Service Representative - Work at Home - (Dearborn, MI)

The Customer Service Representative is an--initial contact point for customers. The--representative provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time.-- *** MUST HAVE PRIOR EXPERIENCE AT HOME BACKGROUND *** MUST HAVE THE EXPERTISE TO WORK REMOTELY AND MEET ALL INTERNET AND PC QUALIFICATIONS DESCRIBED BELOW. Duties and Responsibilities Perform all responsibilities with consistent reliability Expertise to maneuver through various systems to provide the customer with prompt, courteous and accurate details including: Accurately respond to customer inquiries through instant messaging software Provide online support for applications Utilize available resources to respond to customer inquiries Help identify process improvements and best practices for the team Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, Team Leader or Manager