Customer Service - (Waukegan, IL)

Location: Lake County, IL Duration: five months Description: 3-five year background required. Takes inbound or places outbound calls to provide details to customers. Utilizes a database to retrieve customer or company info. Must be able to learn and follow detailed instructions, use a variety of resources and possess good management skills to provide accurate info. Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Microsoft excel, Word