Help Desk Technician - Cincinnati - (Cincinnati, OH)

Staffmark has an immediate opening for a Technical Support Representative / Help Desk Technician with 1 of the LARGEST grocery chains in Blue Ash and we're looking for someone like you to join our team! Candidates must have flexibility to work 1 weekend day. Position details: Provide remote technical support via phone or other media as required for various hardware and software applications. Complete and document all call in the form of service tickets Escalate and monitor tickets through support layers until issue resolved Communicate technical analysis and resolution through written documentation Issue solving with employees Maintain and establish Call Center metrics Call or text Staffmark at 513-682-XXXX today to join our team of exceptional people! Background in a technical support or IT position and/or equivalent education.