BI Telephone Claims Representative Trainee, I, II, Sr - (Williamsville, NY)

Position summary Primary Purpose: Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within limit of authority. Essential Duties and Responsibilities: Following is a summary of the critical functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Establish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements when necessary, may review loss reserves and adjust or opens hidden exposures as necessary Evaluate and adjust claims within limit of authority and summarize claims in excess of authority and submit to manager for approval Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option Make appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all