Customer Care Advocate - (Wilkes-Barre, PA)

Make Your Next Career Move a Triple Play Great Job Great Benefits Great Environment RCN continues to grow because of our dedication and success in providing bundled telecommunications services at a great value along with the best customer care in the industry. We employ hard-working, action oriented teammates and are continually looking to recruit exceptional talent. Customer Care Advocates Your responsibilities include resolving billing and technical issues as well as inbound sales calls, help retain customers, upsell services, and increase customer satisfaction. $12-$14hr based on background commission and incentives Work schedules available include afternoon and evening hours and weekends Paid training is provided - Min of 1 yr customer service background or technical background Must possess a high-school certificate or GED - Expertise to solve complex issues is necessary Training Class to start February fourth RCN offers an great benefits package including competitive pay, incentive and bonus