ITSM Manager - (Pleasanton, CA)

Exciting, challenging opportunity for an IT Service Management Manager to work on-site of a rapidly growing, public, cloud based software company in Pleasanton. Our client is looking for an ITSM Governance Manager to ensure successful future implementation, deployment, and on-going usage of ServiceNow s ITSM products such as Incident, Request, Problem, Change, Capacity, Configuration, KB, and the IT Emergency escalation processes. Position assignments include but are not limited too IT Analytics, Operations Metrics Management and reports. Service Level Management. Change Management, Release Management, Incident Management, Problem Management, Knowledge Management, Various related policies and SOP s, including Desktop refresh, inventory, access, SLA, Employee Life-cycle (hire, termination) AD, ADFS, SSO, and MFA savvy. NOC, and emergency response process. Maintain and conform to various Governance qualifications important to the organization, such as FFIC, SOC, SOX, etc.