Advisor - HR Shared Service - (Orange, CT)

POSITION DETAILS: Provide effective, efficient and professional HR advice, guidance and support through various remote contactchannels to all employees across the AVANGRID Business. MAJOR ROLES AND RESPONSIBILITIES: * Provide advice and facilitate compliance on HR policies, procedures, processes and administration to linemanagers and employees, applying and interpreting the policy as required.* Apply an understanding of key regulations, policies and practices to protect the interests of the organization andindividual.* Answer all incoming inquiries in line with the agreed service level standards and ensure that for each inquiry,accurate and concise details is captured in the Neocase Contact Management System to allow for an audit trailand production of accurate management details.* Undertake all administrative and process activities in line with agreed service level standards.* Coach customers through all activities in HR related self-service systems (SAP HR