Bilingual (Spanish) Associate Customer Care Professional, Thrivent Credit Union - (Appleton, WI)

Summary Most important responsibility is to provide unparalleled service to members, prospects and Thrivent Financial for Lutheran affiliates to a variety of account servicing needs as well as making product recommendations based on the assessment of those needs. This position serves as an entry point to the Bank Call Center for caller inquiries and/or complaints via the telephone. Position summary * Handle sensitive telephone communications with callers, which may include highly confidential info and influence behavior through spoken communication to ensure high-level of customer satisfaction. * Manage member accounts in a prompt, efficient manner, providing correct, thorough responses to needs and requests. * Open new accounts for new and existing members. * Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team. * Educate callers on benefits, features and applicable solutions to promote 1st call resolution.