Help Desk Associate with Security Clearance - (Arlington, VA)

Description CHENEGA WORLDWIDE SUPPORT Company Position title: Help Desk Associate Clearance: Secret Clearance Location: Pentagon, Arlington, VA Reports To: Program Manager FLSA Status: Non-Exempt, Full-time, SCA Executive Order 13495, The Non-Displacement of Qualified Workers Under Service Contracts provide 1st right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed. Summary: The Help Desk Technician will provide Tier one Printer Service support in customerâ??s location on Xerox and other print devices, working with Low to Mid-Range office products. Essential Duties and Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the required functions of this position) * Record the customerâ??s call and info pertaining to the request. * Apply remote Service diagnostics to try to resolve the request directly if possible.