Supv, Field Service, - (Knoxville, TN)

Summary: Supervise installation and repair (service) technicians to provide accurate and timely installation and service of broadband products to subscribers such that the Company's quality and customer service standards are maintained. Duties and Responsibilities: Essential duties and assignments include but are not limited to those listed below: + Supervises installation/repair Field Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality, customer service, safety, work-order completion and closeout, and productivity qualifications + Assists in the training and development of technicians and keeps abreast of the most current technology in the broadband industry + Schedules technicians so that coverage is at a max during peak hours to maintain prompt service + Assure that any errors in installation or service are promptly resolved + Maintains accurate time and attendance reporting + Assists in developing