Call Center Supervisor - (Memphis, TN)

Call Center Supervisor - Crisp ConnectionsOur ideal Call Center Sales Supervisor is someone with 3-five years Call Center Sales Lead or Managerial experience. The CCM for us will be able to grow an excellent Sales Team through coaching, enforcing proper protocol and processes, monitoring the training and coaching practices of his/her Team Leads while managing the budget and sales growth of the department.Monitor Employee PerformanceManage the Call Center Sales Agents and Associate Support Personnel through subordinate Team LeadersEnsure that Sales Agents are meeting or exceeding call volume qualifications and achieving sales goals based on conversion numbers, hours and call volumeMonitor QualityEnsure the proper protocol and processes are being enforced through subordinate quality teamReportingInterpret Call Center Sales Agents individual reports, take action and make changes based on resultsPresent individual reports, team reports, and overall sales/statistics to senior level management in weekly, monthly