Representative, Technical Support I - (Loveland, CO)

General Summary The Technical Support Representative provides technical support to customers. This position may interface directly or indirectly with customers and the majority of communication will be over the phone or via Email. Essential Duties/Responsibilities Provide technical support for VoIP, Internet, Web Hosting services, Email, Ethernet connections, Digital Subscriber Line-DSL and Dial-Up; resolve end user home network issues and work with routers Use proper judgment to set up onsite service calls as needed Respond to customers inquiries, regarding billing, sales and basic technical support Update and maintain account details with accurate data Process additions, cancellations and reconciliations of active customers Communicate and liaise with all other Company departments regarding operations issues Adhere to all policies and procedures Work requires weekend and/or evening work Job responsibilities Strong technical skills; two years related background desired Basic understanding of IP address