Reporting Manager - (Richmond, VA)

What you'll be doing... You will be responsible for providing core reporting activities to a significant customer(s). After we install a wide spectrum of technologies, the team is responsible for ensuring customer satisfaction every day. You will be the voice of Verizon and an advocate for your customer as you work to continually improve our service. In this role, a vital part of the customer experience is in your hands. The work will be fast-paced, results-oriented and involve working closely with other functional teams.* Build, analyze, prepare and present all Voice Tower related reports within the program.* Administer, design and produce Tower reporting as mutually agreed between Verizon and the customer.* Oversee reporting qualifications for the Voice Tower as per the contract.* Maintain a repository of performance reports provided.* Manage dashboard reporting