Desktop Support Engineer - Decatur - (Decatur, IL)

Position title Desktop Support Engineer Location Decatur, IL Fulltime 1. Hands-on background with Windows Operating Systems Win 7, 8 10. 2. Address user tickets regarding hardware, software and networking. 3.Current knowledge of office automation products and computer peripherals, like printers and scanners 4.Knowledge of network security practices, anti-virus programs Microsoft office 5.Walk customers through installing applications and computer peripherals 6.Ask targeted questions to diagnose problems 7.Guide users with simple, step-by-step instructions 8. Conduct remote troubleshooting for End users. 9.Test alternative pathways until you resolve an issue 10.Customize desktop applications to meet user needs 11.Record technical issues and solutions in logs 12.Direct unresolved issues to the next level of support personnel 13.Follow up with clients to ensure their systems are functional 14.Report customer feedback and potential product requests 15.Help create technical documentation and manuals