Concierge - (Valley Center, CA)

JOIN A TEAM THAT PUTS FUN 1st Are you ready to take a step in the fundirection? Join the team that puts fun 1st! At Harrah's Resort Southern California, making grownups smile is what we do best; which is why we stack our dream team withpassionate, energetic Funmakers. Creativity, innovation, and inspirationwelcome. Job summary: In conjunction with the other members of thehotel operations team, Concierge Ambassadors provide fun hospitality in afriendly manner in accordance with the Harrah's Resort Southern California BASEstandards. Greets and assists each guestin a friendly and courteous manner when assisting with reservations andarrangements during their stay, as well as providing info and directionsto guests regarding all services available on property. Takes ownership ofguest challenges and resolves guest issues using service recovery tools.