Member service representative level i-iii - (Middleburg, VA)

Requisition Number 18-0218 Post Date 12/6/2018 Title Member Service Representative Level I-III City Middleburg State VA Description ABOUT THIS ROLE: Middleburg, VA location The principal role of this position is to assist Northwest Federal Credit Union to live out our vision to be the lifetime financial partner for our member-owners. 1 of the primary means to achieve this end is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. This position is responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service to external members is to ensure each employee identifies members' financial needs and suggests appropriate Credit Union solutions. MSRs will typically spend some of their time servicing existing customers, and the rest of the time growing the business through proactive sales activities.