Service Desk Analyst #323 Job - (Fort Wayne, IN)

Position summary If you want to work for a company with a passion for quality and innovation, consider Franklin Electric, or 1 of our companies. As the premier designer and manufacturer of residential, agricultural, and commercial water and fuel systems, we're making a fundamental difference in the lives of people around the world. Your career at Franklin will be well rewarded with competitive pay and benefits--and more. We understand a fulfilling family life is the foundation to a successful professional one. We strive to promote from within and help every employee realize their professional potential. We believe in lifetime careers that continually challenge and fulfill. GENERAL DESCRIPTION OF POSITION Identifies, investigates, resolves, and follows-up on problems brought to the Service Desk by users of personal computers, servers, network, phone, and other IT equipment. Communicates with end users to help understand and resolve their problems. Follows established procedures to solve end user problems.