Senior Customer Service Rep - Wire - (Scranton, PA)

Position overview: Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high-level of computer skills. May require advanced issue solving abilities and involve cross selling or up selling other financial products. Typically requires one to three years of customer services background. Required skills: Good verbal and Writing skills Strong Organizational and Time Management expertise Expertise to Multi Task using Various Bank Systems Expertise to Problem Solve Expertise to Work autonomously in a Team Environment Expertise to Learn Rapidly and Understand Concepts Quickly Strong PC Skills Expertise to Work Overtime as Required Desired skills: