Service Writer - Ford South Fort Worth - (Fort Worth, TX)

Position description Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician s recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customer s vehicle safe. What Will I Do Every Day? Set, confirm and prepare for appointments with customers so they can have a great service background Meet or exceed targeted sales goals & the targeted customer satisfaction index Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer info and a vehicle walk-around, inspections and test drives Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates