Admin Assistant/Receptionist - (Acton, MA)

Responsibilities and Duties: 1. Provide prompt and courteous service: both on the phone and in person. A. Demonstrate friendliness and proper phone etiquette with every customer. B. Maintain a professional appearance and work area consistent with the Handbook. 2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. 3. Be familiar with procedures for handling all aspects of customer complaints or disputes. 4. Resolve any customer complaints in a friendly, courteous manner. Advise the Manager of all serious complaints or incidences. 5. Compile details needed for various reports and assist in coordinating project-oriented duties at the direction of the Manager. 6. Maintain various files and confidential data; produce confidential reports and correspondence for the Manager. 7. May be responsible for purchasing office equipment for various departments. 8. Practice and promote teamwork at all times. Set a good personal example of attitude and performance. 9.