Clerk - Customer Support - (Frankfort, KY)

SUMMARY: Responds to and answers inquiries from employees and customers regarding account activity and certain remote banking product issues EXPERIENCE REQUIRED: High-school degree or GED required. One-year related skills CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. PEOPLE SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and verbal communication expertise to effectively express thoughts, ideas and concepts to bank employees and bank customers. Expertise to handle workload pressure and deadlines. Expertise to maintain confidentiality. Possess basic keyboarding/typing skills. Expertise to handle multiple tasks and prioritize assignments. Expertise to use a personal computer with knowledge/expertise to learn Microsoft office suite Product to include Microsoft word and Ms excel. Possess a good knowledge of banking products and policies.