Agent Coordinator - (Omaha, NE)

Position overview The Agent Coordinator oversees a regional group of Final Mile network agents and is charged with ensuring all service level pickups and delivery status updates are completed according to the WFM time parameters and expectations and supports the agents in completing the timely pick-ups and deliveries. All issues which cause the agent delays in moving the freight off their dock are handed off to the Regional Support Associate for resolution. Perform daily phone contact with assigned agent for monitoring and assisting the agent as they maintain accurate and current shipment status. Draft and reply to agent emails as necessary Execute manual status updates for the agents if necessary but not in place of agent's responsibility to perform same function Work collaboratively with the Regional Support Associate assigned to move orders through the network system so that orders do not remain on an agent's dock Assist agent with portal log in set up and facilitate electronic training sessions with